Customer Service Representative

2 weeks ago

Cambridge, Australia Haymes Paint Full time

We are seeking a highly skilled Customer Service Representative to join our dynamic team at Haymes Paint in Hobart. As a key member of our team, you will play a vital role in providing exceptional customer experiences, driving sales growth, and maintaining the highest standards of product knowledge and service delivery.

Key Responsibilities:

  • Provide expert advice and product solutions to both trade and retail customers, ensuring their needs are met and exceeded.
  • Tint paint products to customer specifications, utilizing your technical knowledge and expertise to deliver accurate and high-quality results.
  • Manage inventory control, including goods receiving and stock taking, to ensure efficient and accurate stock levels.
  • Process transactions and handle customer payments with professionalism and attention to detail.
  • Replenish stock, including 15L paint drums, to maintain optimal inventory levels and meet customer demand.
  • Develop and maintain strong relationships with repeat customers, fostering a loyal customer base and driving repeat business.
  • Stay up-to-date with the latest colour forecasts and product releases, providing expert advice and guidance to customers.
  • Assist with visual displays, store presentation, and housekeeping to maintain a high-quality shopping environment.
  • Adhere to safe work practices and maintain a clean and organized workspace.

About You:

  • Possess a valid driver's licence to facilitate local deliveries and travel to customer sites.
  • Exhibit excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Demonstrate a genuine passion for delivering exceptional customer service and a commitment to ongoing learning and development.
  • Hold previous experience working in a customer-facing role, with a proven track record of providing high-quality service and meeting customer needs.
  • Have experience handling stock and merchandise, with a keen eye for detail and ability to maintain accurate inventory levels.
  • Be physically capable of performing manual tasks, including lifting of 15L paint cans, and possess the ability to work in a fast-paced environment.
  • Be proficient in Point of Sale (POS) systems and possess basic numeracy skills to process transactions and comprehend tint percentages and ratios.
  • Be able to work effectively unsupervised, with a high level of autonomy and accountability.
  • Exhibit problem-solving skills and a proactive approach to resolving customer issues and concerns.
  • Be proficient in Microsoft Office and Outlook, with the ability to maintain accurate records and documentation.

Desirable Qualifications:

  • Trade experience is highly regarded, with a strong understanding of the paint industry and its applications.
  • Colour and design expertise, with a keen eye for colour trends and product styling.

What We Offer:

  • Competitive salary range: $55,000 - $65,000 per annum, depending on experience.
  • 50% discount on retail prices of Haymes Paint manufactured products, including friends and family discounts.
  • 6% Medibank Corporate discount.
  • 20% New Balance discount.
  • Ongoing training and support to enhance your skills and knowledge.
  • Access to a range of workplace health and wellbeing initiatives.
  • Professional development opportunities to advance your career.

Please apply by submiting your recent resume and responding to the selection questions. Applications will close when a suitable candidate is identified.

For further information about the role, contact the Store Manager.

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