Expert Desktop Support Specialist

2 days ago

Perth, Western Australia beBeeTechnical Full time $90,000 - $105,000
Job Description:

The Desktop Support Analyst position is a critical customer-facing role that requires advanced technical skills in multiple IT systems and applications.

This essential role is vital to ensuring the seamless operation of day-to-day business activities, with a strong emphasis on supporting Windows desktop environments and commonly used applications.

The ideal candidate will possess a solid foundation in IT desktop support, with hands-on experience in troubleshooting hardware and software issues, configuring systems, and providing expert-level end-user support.

Key responsibilities include:

  • Providing exceptional operational support for desktops and applications.
  • Resolving requests using designated ticket systems within agreed timeframes.
  • Conducting proactive maintenance and administration of designated services.
  • Maintaining and creating comprehensive operational knowledge base documentation.
  • Deploying software updates and security patches to workstations.

Additionally, the successful candidate will have:

  • A tertiary qualification in Information Technology or equivalent.
  • Significant experience working in an IT environment required.
  • A valid driver's license and willingness to travel locally and interstate.

Our organization offers a competitive salary and a range of benefits to ensure professional development and wellbeing.

These include flexible working arrangements, learning and talent development programs, mentoring opportunities, and more.

We prioritize healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing.

Our employees engage in various activities together, including sports, fundraising, volunteering, learning, and having fun.

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