Accommodation and Hospitality Manager
1 month ago
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.
Job Summary
We are seeking a strong leader with previous maintenance or engineering experience within a strata/MLR operation to take ownership of the maintenance department. As our next Accommodation and Hospitality Manager - Maintenance Manager, you will oversee and complete all general maintenance in a timely and efficient manner, develop and oversee a preventative maintenance plan, and coordinate with external contractors.
Key Responsibilities
- Oversee and complete all general maintenance in a timely and efficient manner
- Develop and oversee a preventative maintenance plan for the Property, revising where necessary and conducting regular checks on all operating equipment
- Coordinate with external contractors to ensure all work activities are carried out
- Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards
- Provide leadership and direction to maintenance Team Members to ensure maintenance requests are actioned efficiently
- Conduct general inspections of the Property, recording the condition of property, plant and equipment and fixtures and fittings
- Ensure all chargeable and non-chargeable works are reported in Apollo or similar works tracker used at Property
- Responsible for monitoring and maintaining Department expenses (including wages), ensuring the Department is operating in a way that maximizes profitability and within budgetary guidelines
- Record the costs of repairs done by maintenance personnel and contractors accurately
- Plan regular maintenance and upkeep of all equipment and keep accurate records, responsible for managing all planned maintenance projects
- Prioritize tasks according to urgency and importance
- Oversee waste management at the Property, ensuring waste is removed at acceptable intervals
- Ensure that maintenance stores are kept at the required par stock level. Order stock as required and in a timely manner, liaising with suppliers to negotiate rates
- Keep well-informed regarding new trends, products, and ideas that may benefit the operation. Assist in the formulation and development and implementation of new standards and services as needed
- Participate in scheduled training and development provided by Accor to improve self and department standards
- Attend Departmental and Body Corporate meetings as required
- Compile reports as required
- General public area cleaning duties, gardening duties, and pool maintenance tasks as required
- Provide passionate and friendly service to external and internal guests at all times
- Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
- Comply with all guest privacy and security procedures
- Be trusted to follow correct procedures for all lost property items
- Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests
- Handle all amenities, chemicals, and equipment according to specific instructions and Workplace Health & Safety standards, ensuring Maintenance Team Members do the same
- Undertake special projects, as directed
Requirements
- A strong leader with previous maintenance or engineering experience within a strata/MLR operation
- Strong administrative and computer skills as well as exceptional stakeholder management and negotiation skills
- A comprehensive financial understanding of managing a profitable operation, and familiarity with WHS legislation compliance would be advantageous
- Availability to carry out emergency maintenance work outside of normal working hours, in the event of a full power failure, evacuation fire system re-set, and/or failure of mechanical systems
Additional Information
Annual Base Salary: $73, $85, gross) based on qualifications and experience
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