Leader in Customer Excellence
4 days ago
As a Senior Manager Customer Operations, you will be responsible for leading our Financial Services & Benefits division in delivering outstanding customer service. You will have proven expertise in customer operations, process optimization, and technology management.
Key Responsibilities:- Refine customer support processes to eliminate inefficiencies and elevate service quality.
- Implement cutting-edge automation tools to streamline workflows and boost customer satisfaction.
- Lead and develop a diverse team of customer operations professionals.
- Influence executive decision-making through strategic representation.
- Identify and mitigate operational risks impacting service, security, and compliance.
- Measure success using data and KPIs.
- Proven experience in customer operations, process optimization, and technology management.
- Strong leadership and communication skills.
- Ability to analyze complex problems and drive data-driven decision making.
- Familiarity with platforms like Zendesk, Salesforce, or FrankieOne and automation tools.
We value diversity, equality, and inclusion. We believe that the best hires don't just fit our culture - they add to it. If you are passionate about creating a positive impact and want to join a dynamic team, this could be the opportunity for you.
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