Telco Career Advancement Specialist
1 week ago
This is a chance to take your career in the Telco industry to the next level.
As a Customer Service Consultant, you will be the go-to problem solver for customers, supported by comprehensive training that sets you up for success and career growth.
Key Responsibilities:- Handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.
- Meet customer service standards and targets.
- Address technical and account assistance requests via various channels.
- Meet customer service standards and call handling targets.
- Attempt to diagnose and resolve non-service related cases.
- Handle conflict resolution and escalate complaints when necessary.
A background or strong interest in IT and tech is preferred. You should have familiarity with the telco industry but it's not essential. Moderate computer skills and basic data entry are required.
Effective communication, consultation, and empathy are essential skills for this role.
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