Telco Customer Support

This is your opportunity to step into the Telco industry and take your career to the next level.
These new positions will start in January.As part of our team, you'll be the go-to problem solver for our residential customers, supported by comprehensive training that sets you up for success and career growth.In this call-center role, you'll handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.Join us and help make a difference
Internally referred to as a Customer Service Consultant.
At Aussie Broadband we believe difference is something to celebrate.
Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve.
As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up.
What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down
Our fantastic culture lives and breathes our values:Don't be ordinary, be awesomeThink BIGNo bullsh tBe good to peopleHave funWe are proud to be a B Corp Certified company , which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.We care about our community through our Pledge 1% commitment , sponsorship programs and our paid staff community service leave offering.But don't just take our word for it - We have been named one of the top employers in Australia by HRD magazine .
The good stuff26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off our Mobile servicesDay to day benefits like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many moreCelebrating you
With monthly rewards and recognitionInternal training and resources for you to continue to learn, grow and achieve your career goalsYearly allowance for amazing Aussie merchFitness Passport for access to multiple gyms and pools across AustraliaLet's talk about youWorking in 8-hour shifts in our call centre, you will be working on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.We require all candidates to commit to working 37.5 hours per week (full time hours).
Familiarity with the telco industry is preferred but not essentialBackground or strong interest in the world of IT and techBackground in accounts or customer serviceModerate computer skills and basic data entryEffective communication, consultation, and empathyHow will you support our "Why?
Meet our customer service standards and targetsAddress technical and account assistance requests via various channelsMeet customer service standards and call handling targetsAttempt to diagnose and resolve non-service related casesHandle conflict resolution and escalate complaints when necessaryFollow standard help desk and account procedures, and privacy lawsReady to join?
Hit the apply button to submit your application and our fantastic team will be in touch
Even if you feel you don't meet all the requirements, we'd still love to hear your story.
We like to think outside the box with the people we hire.If you have any questions, get in touch today with our team at Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out
Why work here?
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Get In Touch Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
About Us Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.The company's main focus is nbn (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.