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Senior ServiceNow Consultant

2 months ago

Brisbane, Queensland, Australia Fujitsu Full time
About the Role

Fujitsu is seeking a highly skilled ServiceNow Lead Consultant to join our dynamic team. As a key member of our ServiceNow practice, you will play a critical role in helping customers maximize the value from their ServiceNow platform, accelerating adoption, and supporting them on a successful journey.

Responsibilities and Accountabilities
  • Lead customer engagements with world-class business or technical advisory services
  • Proactively drive customer conversations to increase the value of the ServiceNow platform
  • Facilitate business requirements gathering and associated business cases
  • Coordinate delivery of virtual teams, customer progress reporting, and ensure value is being delivered
  • Facilitate executive-level discussions for the platform roadmap, executive dashboards, and platform return on investment
  • Lead proactive relationships between the customer, internal teams, and ServiceNow
  • Assist sales and presales on tender responses
  • Achieve ongoing operational efficiencies
  • Contribute to the growth of Fujitsu's culture and ways of working
Requirements and Experience:
  • 7+ years of successful ServiceNow support/delivery experience
  • General understanding of ServiceNow licensing
  • Understanding of, and ability to adapt to, both Waterfall and Agile project methodologies
  • Additional ServiceNow Certifications or Accreditations
  • Self-motivation to proactively utilize ServiceNow and Enable training tools with a can-do attitude
  • Demonstrated effective interpersonal and communication and negotiation skills
  • A clear understanding of ITIL Service Management practices with specific focus on Incident, Change, and Problem Management
  • Experience in providing application support in ServiceNow
  • Experience in prioritizing competing demands and achieving results with a customer-focused approach
Qualifications
  • IT Degree, relevant tertiary education in Computer Science, or relevant experience
  • ServiceNow CSA
  • ServiceNow CIS-ITSM
  • +1 other ServiceNow product CIS
  • CAD - Trained and Certified
Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, while promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • We have an excellent reputation across the region and globally.
  • We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity, and Inclusion