Business Relationship Specialist

7 days ago

Brisbane, Queensland, Australia beBeeRelationship Full time $110,000 - $140,000

We are embarking on an extraordinary journey to create a unified force. This brings together powerful brands, enabling us to connect our people and communities effectively.

**Key Responsibilities**

The Business Relationship Specialist position is responsible for developing and retaining existing Government accounts at a state and local government level. The role involves customer relationships within the allocated Government portfolio, including providing ad-hoc support to the Client Partner.

**Key Performance Indicators**

  • Take overall responsibility for the ongoing development and deepening of existing sales and customer relationships within the Victorian Government portfolio
  • Review current state and develop/continually improve sales plans for each of TPG's products and services, for each agency or department within the allocated portfolio
  • Maintain the value of the existing portfolio through effective customer lifecycle management and completion of re-sign activities that maximise commercial outcomes
  • Achieve key monthly, quarterly, and annual growth/x-sell sales objectives, building on effective base management to consistently grow (value and product breadth) the allocated portfolio
  • Maintain up to date and accurate customer contact, pipeline, and any other required information in the Customer Relationship Management system
  • Ensure government reporting and compliance is up to date, via an internal stakeholder relationship with the contracts manager
  • Attend weekly sales team meetings to review the quality and accuracy of Salesforce pipeline
  • Review week on week sales activity and key pipeline movements
  • Agree kick off and approach to any upcoming tenders and opportunities
  • Review status of all active tenders
  • Review short and long-term Customer relationship quality and key relationship development activities
  • Review open customer issues, actively assisting in resolutions and ensuring timely escalation
  • Provide ad-hoc support to the Client Partner as and when required
  • Represent the company at Government-related vertical meetings and trade events whenever requested

**Requirements**

  • Highly experienced in using CRM systems
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment

**Benefits**

This role offers a competitive salary and benefits package, as well as opportunities for career growth and development.

**Others**

Please note that this job description is not an exhaustive list of responsibilities. Other tasks may be assigned as needed.

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