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Guest Experience Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $70,000

Job Role Overview

">
  • We are seeking a highly skilled Guest Services Agent to provide exceptional customer service and support to our guests.

About the Role

">
  • This is an entry-level position, ideal for someone looking to start their career in hospitality.
  • The successful candidate will have a minimum of 1 year's experience in a similar role, preferably in a customer-facing environment.
  • Prior experience using RMS9 and Cloud Hospitality Software is a significant advantage.
  • A strong ability to use basic Microsoft Office systems and excellent communication skills are essential.
  • The ideal candidate will be able to problem solve effectively and be flexible and agile in a fast-paced environment.

Responsibilities

">
  • Provide high-quality customer service to guests and residences during their stay.
  • Manage timely and effective email and phone communication, including answering inquiries from future and in-house guests.
  • Ensure the smooth day-to-day running of the operation and contribute to the overall guest experience.

Requirements

">
  • Minimum of 1 year's experience in a similar role.
  • Previous experience using RMS9 and Cloud Hospitality Software is an advantage.
  • Strong ability to use basic Microsoft Office systems.
  • Ability to problem solve and be flexible and agile on the fly.
  • Strong customer services skills and effective time management skills.

What We Offer

">
  • Career progression opportunities.
  • Immediate start.
  • A growing company with ongoing career opportunities.
  • Central working location close to public transport.

Location

">Melbourne, Victoria, Australia

Seniority level

">Entry level

Employment type

">Temporary

Job function

">Other

Language

">English

Estimated annual salary range

">
  • Min: $50,000
  • Max: $70,000

Salary currency

">AUD