Senior Relationship Manager

2 hours ago

Brisbane, Queensland, Australia beBeeClient Full time $100,000 - $140,000
Job Title:

A Senior Relationship Manager is responsible for developing and maintaining strong relationships with key clients to ensure high levels of client satisfaction.

Key Responsibilities:
  • Act as the primary point of contact for clients, ensuring all account obligations are met and fostering strong client relationships.
  • Resolve issues and conflicts efficiently while maintaining clear and open communication with clients through regular written and verbal updates to ensure client satisfaction.
  • Develop and deliver proposals for potential solutions, manage client quote thresholds, and oversee estimate approvals.
  • Organise and lead quarterly business reviews (QBRs) with client teams, focusing on meeting all service level agreements (SLAs).
  • Monitor service delivery performance against established metrics/KPIs, identify gaps, and implement corrective action plans to meet objectives.
  • Take ownership of client presentations and special projects, ensuring all necessary internal and external approvals are obtained.
  • Collaborate directly with clients and provide support to the Operations Team to ensure escalations and issues are resolved quickly and efficiently.
  • Manage and update client systems to maintain full reporting capabilities and accurate data.
  • Work with internal teams to ensure all client KPIs are met or exceeded, aligning team efforts with client expectations.
  • Ensure team members are fully informed of client-specific requirements and activities, guaranteeing that all deliverables, such as deadlines and quality standards, are consistently met.
  • Coordinate preventative maintenance and manage work orders or distribution changes as required.
  • Prepare and oversee client billing, collaborating with management to ensure accurate invoicing.
  • Perform additional duties as assigned to support overall team and client success.
  • Provide leadership and direction to team members, fostering a collaborative and high-performing team environment.
  • Set clear goals and expectations, monitor team performance, and provide regular coaching and feedback.
  • Support professional development by identifying training opportunities and facilitating skill-building activities.
  • Promote a culture of accountability, encouraging team ownership of tasks and ensuring alignment with client and organisational goals.
  • Manage workload distribution, ensuring adequate resource allocation to meet client and operational demands.
Requirements:
  • Strong interpersonal and communication skills.
  • Ability to build and maintain strong relationships with clients.
  • Excellent problem-solving and analytical skills.
  • Highly organised and able to prioritise tasks effectively.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Proficient in Microsoft Office and other relevant software applications.
Benefits:

The successful candidate will be offered a competitive salary and benefits package, including comprehensive health insurance, pension scheme, and generous holiday entitlement.

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