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Senior Operations Manager

2 months ago


Parramatta, New South Wales, Australia Grace Worldwide (Australia) Pty Limited Full time
{"About the Role": "About the Role

As a key member of our leadership team, you will be responsible for managing and developing national removal operations to ensure they work together as a unified team. This role reports to the Director of Moving Services and requires a strong leader who can drive productivity improvements while maintaining cost control and delivering exceptional customer service.

", "Key Responsibilities": "Key Responsibilities
  • Develop and implement operational budgets for each financial year in conjunction with the Regional General Manager.
  • Plan and direct the development of an "Operational Standard of Service" which is implemented nationally.
  • Work to develop continuous productivity improvements while ensuring cost control is maintained and customer service is delivered at the highest level.
  • Develop and use effective tools to analyze and measure labor performance of transport and warehouse. Report to Branch Manager on additional or reduced labor trends due to service activity.
  • Ensure regular and open communications with company directors. Ensure weekly updates and reporting is on time and ensure all operational KPIs are met.
  • Hold regular informative meetings with operational management to discuss performance, results, and development within their Region and keep informed Branch Managers and Regional General Managers on issues and outcomes within their branch/region.
  • Develop and implement a standard KPI matrix with statistical data relating to performance for all branches with routine reporting periods.
  • Have knowledge of and if necessary, provide support to customer's operational queries at all levels.
  • Motivate, manage, discipline, and control all staff who report to you to meet the requirements of all company policies and procedures.
", "About You": "About You

We are looking for a highly experienced and skilled individual who can lead our national removals operations. The ideal candidate will have at least 5 years' experience in managing removals operations, excellent communication and interpersonal skills, and the ability to work in a matrix team environment.

", "What's in it for you?": "What's in it for you?
  • A competitive salary with a generous bonus scheme that rewards great work.
  • Flexible working arrangements – opportunity to work from home and on-site or be incentivized to work on-site only.
  • The opportunity of career advancement through mentoring and our learning and development program.
  • The opportunity to work with a great team in a dynamic fast-paced environment.
  • A fantastic employee reward and recognition program, as well as market-leading employee benefits program, access to our confidential EAP wellness program, Perkbox, discount financial products, novated lease salary sacrifice, and much more.
  • Company-paid training and personal development opportunities.
", "About Grace Group": "About Grace Group

Grace is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in relocation, removals, and information management. We view our employees as our greatest asset and attribute our success to their dedication and talent. This is why we invest significantly in their development, offering comprehensive training, career advancement opportunities, and a diverse and inclusive work environment.

", "Our Commitment to Diversity and Inclusion": "Our Commitment to Diversity and Inclusion

We believe in inclusion, we welcome diversity, and we are committed to equality. As a company, we strive constantly to meet the needs of the corporations and customers we serve. We believe that by embracing a culture of inclusion, we become a better place to work and a better company and service partner. We are particularly proud of our Indigenous Participation Plan and welcome applications for employment by people of Aboriginal and Torres Strait Islander descent.

", "Note": "

No agencies please. If we feel the need to use an agency, we will be in touch with one.

", "Company Information": "

Grace Worldwide (Australia) Pty Limited

"}