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Senior Retail Operations Manager

4 weeks ago

Parramatta, New South Wales, Australia Frontline Recruitment Full time

About the Role:

We are seeking an exceptional Senior Store Manager to lead our iconic flagship store at Homebush location. As the Senior Store Manager, you will oversee operations, drive sales, and motivate a large, dynamic team. Your focus will be on delivering premium customer service, optimising performance, and ensuring smooth day-to-day operations.

Key Responsibilities:

  • Lead, coach, and develop a team to exceed KPIs and sales targets
  • Implement strategies to increase ATV, UPT, and overall conversion
  • Ensure a world-class customer experience in a fast-paced environment
  • Manage stock levels, visual merchandising, and product launches
  • Analyse performance reports and action insights for growth
  • Drive operational excellence with a focus on efficiency and compliance
  • Build a motivated, customer-focused culture within the team

What We're Looking For:

  • Proven experience as a Store Manager or Senior Manager in a flagship or high-volume environment
  • Experience must come from Flagship or A-Grade stores in fashion, apparel or FMCG
  • A track record of exceeding sales targets and driving business growth
  • Strong people management skills - ability to inspire and motivate large teams
  • Expertise in KPI analysis, merchandising, and store operations
  • Exceptional communication, organisational, and problem-solving skills
  • A passion for customer service and creating memorable shopping experiences
  • Flexibility to work retail hours, including weekends and public holidays

What's in it for You?

  • A leadership role in a flagship store with exposure to regional management
  • Competitive salary package + bonuses based on performance
  • Career progression opportunities within a thriving global retail brand
  • Discounts and incentives on a range of products
  • A positive, supportive, and energetic work environment