Dulux Group Customer Support Professional
3 weeks ago
Job Overview
">This is a customer-focused role that involves engaging with customers at various points in their construction journey and creating a strong relationship between the consumer and Parchem brands.
">About the Company
">Dulux Group is one of the leading marketers and manufacturers of construction chemicals, decorative concrete solutions, and related equipment for the Australian and New Zealand civil engineering, industrial, commercial, infrastructure, and residential construction markets.
">We are proudly part of the DuluxGroup, home to some of Australia's most iconic brands and 8000 employees globally.
">The Role
">As a Customer Support Officer, you will be responsible for responding to queries and order requests via phone calls and emails within a timely manner. You will also manage customer orders and ensure entry deadlines are met.
">You will recommend products across our brands in line with the consumer's enquiry and handle complaints, providing appropriate solutions and alternatives within set timeframes, and follow up to ensure resolution.
">Key Responsibilities
">- Respond to queries and order requests via phone calls and emails within a timely manner
- Manage customer orders and ensure entry deadlines are met
- Recommend products across our brands in line with the consumer's enquiry
- Handle complaints, provide appropriate solutions and alternatives within set timeframes, and follow up to ensure resolution
Requirements
">To be successful in this role, you will need to have demonstrated experience in customer service, highly organized with strong time management, ability to be proactive and supportive, and excellent attention to detail.
">Benefits
">- Give back to your community by using your 'Supporting the Community' action day (1 day per year)
- Enjoy access to the DuluxGroup product ranges at a discounted rate
- For parents – a Parental Leave package of 20 weeks paid leave for the primary carer
- Enjoy true recognition through our various employee award schemes
- Access to learning and development opportunities to support your growth and development across multiple business units and locations
Estimated Salary: AU$65,000 - AU$80,000 per annum
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