Dulux Group Customer Service Manager Position

4 weeks ago


Wetherill Park, Australia Dulux Group Full time
About Us

DuluxGroup is a global leader in the paints and coatings industry, with a rich history spanning over 100 years.

Our Mission

We aim to deliver exceptional customer experiences through our dedicated teams and innovative solutions.

The Role

We are seeking an experienced Customer Service Manager to lead our team of Customer Support Officers in providing outstanding service to our customers.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Oversee training and development programs for Customer Support Officers
  • Monitor key performance indicators (KPIs) and make data-driven decisions
  • Foster a culture of inclusion, diversity, and flexibility within the team
What We Offer
  • A competitive salary of $85,000 - $110,000 per annum
  • Opportunities for professional growth and development
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off
  • A dynamic and supportive work environment
Requirements
  • 5+ years of experience in customer-facing roles, preferably in a call centre or customer service environment
  • Proven track record of delivering high-quality customer experiences and improving customer satisfaction
  • Excellent leadership and communication skills
  • Ability to analyze data and make informed decisions

Earn up to $120,000 per year by driving sales growth and maximizing conversion rates to our products and brands. Enjoy comprehensive health and wellbeing support, generous discounts on DuluxGroup products, and a range of other benefits that contribute to your overall quality of life.



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