Senior Banking Professional

2 weeks ago

Sydney, New South Wales, Australia Constantinople Full time

This is a role at Constantinople where you will work as a Senior Banking Professional, contributing to the growth of a leading company in the AU financial sector.

**The Role**

In this position, you will be responsible for defining, documenting, and implementing banking and financial operations processes.

**Key Responsibilities**

  • Define and document day-to-day banking operations processes.
  • Develop a deep understanding of end-to-end banking capabilities, processes, obligations, risks, and controls.
  • Collaborate with engineering teams to drive continuous improvement across banking and product operations teams.
  • Monitor the application stack to identify potential issues before they impact customers.
  • Identify opportunities to improve the overall customer experience.

**Requirements**

  • Experience in frontline customer support in a highly technical environment.
  • Proven experience in documenting processes using banking process standards.
  • Strong verbal and written communication skills.
  • A multi-tasker and problem solver with a builder's mindset.
  • Experience with support tooling such as Storybook, Salesforce, Splunk, etc.

Constantinople is a company that values equality and diversity. We do not discriminate based on gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. We exist to level the playing field for people as they discover a career that's right for them.

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