Customer Engagement Manager
3 weeks ago
Job Overview
Delaware North Australia is seeking a dynamic and results-oriented Customer Development Executive to enhance customer engagement efforts at Mindil Beach Casino Resort in Darwin.
This role focuses on growing our domestic VIP customer base and increasing visitation to our fantastic property.
Responsibilities
- Develop and implement marketing initiatives to boost visitation from existing and potential domestic VIP patrons.
- Collaborate with the marketing team to optimize the calendar of events and functions through engaging personal contact and direct mail offers.
- Support the Lucky North loyalty program with introducing new patrons and promoting tier movement with existing patrons.
- Develop and maintain strong relationships with internal and external customers.
- Utilize customer satisfaction and sales metrics to review and adjust strategies that drive customer growth.
- Ensure customer development practices adhere to company policies and relevant statutory and regulatory requirements.
Requirements
- Demonstrated casino marketing or sales experience is desirable.
- Knowledge of the casino market and relevant gaming compliance and legislation is required.
- Experience in customer relationship management, preferably in the hospitality industry, ideally in an executive host function.
- Experience within an integrated resort environment is an advantage.
- Excellent verbal and written communication skills are essential.
About Us
Mindil Beach Casino Resort is the leading entertainment destination in the Northern Territory, offering over 600 gaming machines, exciting table games, and diverse dining options.
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Tea Gardens, New South Wales, Australia DELAWARE NORTH Full timeJob SummaryWe are seeking a Customer Development Executive to enhance our customer engagement efforts at Mindil Beach Casino Resort in Darwin.This role focuses on growing our domestic VIP customer base and increasing visitation to our fantastic property. As a self-starter who loves to take the initiative, you will develop and implement marketing initiatives...
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Tea Gardens, New South Wales, Australia DELAWARE NORTH Full timeAbout the RoleWe are seeking a dynamic and results-driven Customer Development Executive to join our team at Mindil Beach Casino Resort in Darwin.This role is responsible for developing and implementing marketing initiatives to boost visitation from existing and potential domestic VIP patrons.
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