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Hotel Operations Manager

1 month ago

Gold Coast, Queensland, Australia Grupo Mantra Full time
Hotel Operations Manager Opportunity

Located in the heart of the Gold Coast, our hotel offers a unique blend of luxury and convenience. As a Hotel Operations Manager, you will be responsible for overseeing the daily front office operations and working closely with the Front Office Manager to ensure seamless guest experiences.

Key Responsibilities:
  • Manage guest complaints efficiently and effectively
  • Supervise and monitor Team Members to ensure excellent customer service
  • Assist in the preparation of rosters and use Excel on a daily basis
  • Provide a high level of customer service and a genuine personable service style
Requirements:
  • A vibrant and outgoing personality to engage with guests
  • The ability to maintain a high level of personal presentation as an ambassador for the hotel
  • Flexibility to work shifts including early mornings, evenings, and weekends
  • Proven leadership experience within a hotel environment
  • Knowledge of Sihot PMS - advantageous

We are seeking an experienced and motivated individual to join our team as a Hotel Operations Manager. If you have a passion for delivering exceptional guest experiences and leading a team to success, we encourage you to apply.