Conversational Experience Designer

2 months ago

Sydney, New South Wales, Australia Woolworths Full time
About the Role

We are seeking a skilled Conversational Designer to join our customer-centric technology business at the heart of Australia's largest retailer, Woolworths Group.

Key Responsibilities
  • Craft exceptional experiences for our custom virtual assistants, enabling seamless shopping interactions for customers across our ecosystem.
  • Work on the latest technology and methodology, harnessing the power of Generative AI to create innovative solutions.
  • Collaborate with product teams to define bot strategy, design user experiences, and ensure customer success.
  • Research and innovate, exploring new technologies to improve content governance, workflows, and organisational structure.
  • Present demos to stakeholders and create clear, concise documentation, user flows, and interactive prototypes.
Requirements
  • Expertise in conversational interfaces or voice assistants, with experience in crafting high and low-fidelity chat and voice assistant demos.
  • Experience in both NLU & LLM AI, with a strong understanding of Generative AI concepts, NLU, implementing LLMs, prompt engineering, and knowledge base retrieval.
  • User research experience, with the ability to perform concept tests, usability, and translate user research into practical product improvements.
  • Agile environment experience, with the ability to work in a fast-paced, collaborative environment.
  • Passion for learning and innovation, with a willingness to embrace new technologies and explore creative solutions.
What We Offer
  • Team Discounts - Enjoy discounts across our range of Woolworths Group brands and a robust rewards program that celebrates and incentivises purpose-driven work.
  • Parental Leave - 12 weeks paid parental leave for primary caregivers, with continued superannuation payments for up to 12 months.
  • Wellness - Access to Sonder, providing free confidential 24/7 support for team members and their families.
About Us

Diversity, equity, inclusion, and belonging are core to our purpose of creating better experiences together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities, and we aim to create a truly inclusive workplace where everyone feels they belong.

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