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Administrative Coordinator
2 months ago
About Monash Health
Monash Health is a leading healthcare provider in Victoria, renowned for its commitment to delivering high-quality patient care and exceptional service. With a rich history spanning over 170 years, our organization has evolved to become a comprehensive health service, catering to the diverse needs of our community.
Our Vision
We strive to be a leader in healthcare, driven by our passion for excellence and our dedication to making a positive impact on the lives of our patients and their families. Our team of healthcare professionals is united by a shared commitment to providing safe, compassionate, and personalized care.
About the Role
We are seeking an experienced and skilled Administrative Coordinator to join our team. As a key member of our administration team, you will play a vital role in coordinating patient flow throughout our Specialist Consulting Clinics. Your primary responsibility will be to provide exceptional customer service, ensuring that our patients receive the highest level of care and attention.
Key Responsibilities
- Coordinate patient flow and manage administrative tasks to ensure efficient clinic operations
- Provide high-quality customer service, responding to patient inquiries and concerns in a timely and professional manner
- Develop and maintain effective relationships with patients, clinicians, and other stakeholders
- Contribute to the development and implementation of administrative processes and procedures
- Participate in quality improvement initiatives to enhance patient care and satisfaction
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, clinicians, and other stakeholders
- Proven experience in a customer-facing role, with a strong focus on providing exceptional service
- Ability to work in a fast-paced environment, prioritizing tasks and managing competing demands
- Strong organizational and time management skills, with attention to detail and accuracy
- Commitment to ongoing professional development and continuous learning
What We Offer
- A dynamic and supportive work environment, with opportunities for professional growth and development
- A competitive salary and benefits package, including salary packaging and private health insurance
- A comprehensive training program, designed to equip you with the skills and knowledge required to excel in your role
- A collaborative and inclusive team culture, with a focus on teamwork and mutual respect
