Energy Storage System Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $120,000

Technical Support Specialist Role

Job Description

We are seeking a skilled Technical Support Specialist to provide top-tier technical assistance for our energy product lines. This role is critical in ensuring timely and accurate responses to customer inquiries, fostering strong relationships with customers, installers, and employees. The ideal candidate will have a background in electrical engineering and experience in a client-facing role.

The Technical Support Specialist will work closely with Sales, Operations, and Service teams to enhance the customer experience for our rapidly expanding customer base. Key responsibilities include providing expert technical support via inbound calls and emails, educating installers and customers on residential energy storage systems, and escalating complex concerns to Tier 2 support or Field Service teams as needed.

Required Skills and Qualifications
  • 2+ years of relevant experience, preferably with an electrical or engineering background.
  • Excellent written and verbal communication skills in English.
  • Outstanding customer service skills.
  • Ability to effectively prioritize and manage shifting priorities.
  • Experience with CRM systems and the MS Office Suite.
Benefits

This full-time role offers the opportunity to grow professionally and develop valuable skills in the energy industry. Successful candidates will be part of a dynamic team that prioritizes exceptional customer service and technical expertise.

Working Conditions

This position requires frequent interaction with customers, installers, and employees, making strong technical skills and exceptional customer service essential. The successful candidate will be flexible and able to work a shifted schedule as support demands increase.

  • Energy Storage Development Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeDevelopment Full time $120,000 - $150,000

    About Our RoleWe are seeking a skilled Energy Storage Development Specialist to drive business growth and development in the energy storage sector.Job DescriptionDevelop and implement effective strategies to identify and pursue energy storage opportunities across commercial and industrial sectors.Lead client engagements from technical discovery through to...

  • Energy Storage Systems Engineer

    18 hours ago

    Melbourne, Victoria, Australia beBeeElectrification Full time $120,000 - $180,000

    Job Title:Energy Storage Systems EngineerJob DescriptionThis position involves working with cutting-edge energy storage systems, performing preventative maintenance, troubleshooting, and commissioning activities on these units at various sites. The goal is to ensure optimal performance and efficiency.ResponsibilitiesPerform regular inspections and...

  • Energy Storage Systems Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeElectricalEngineer Full time US$106,068 - US$183,425

    Job DescriptionWe are seeking an experienced Senior Electrical Engineer to play a critical role in supporting our team's efforts to design and deliver innovative energy storage solutions.This individual will be responsible for developing conceptual layouts and one-line diagrams, as well as providing detailed design support through the completion of Issue For...

  • Energy Storage Systems Leader

    3 hours ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $200,000 - $250,000

    Energy Storage Systems Leader Job DescriptionWe are seeking a highly skilled professional to lead our energy storage systems team.Job Overview:This role involves overseeing the delivery of services related to cutting-edge energy storage systems.The successful candidate will be responsible for managing maintenance and operations, as well as Long-Term Service...

  • Energy Storage Specialist

    55 minutes ago

    Melbourne, Victoria, Australia beBeeElectrical Full time $100,000 - $150,000

    Unlock the Future of Energy StorageWe're revolutionizing the industry by reducing storage costs through innovative battery technology.Fueled by core values that drive our mission forward:Prioritize PerformanceThink CriticallyBe DecisiveDeliver Quality and ExcellenceCollaborate to Achieve SuccessGet ResultsWe believe in diversity, inclusivity, and an...

  • Energy Storage Business Development Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeEnergyStorage Full time $120,000 - $190,000

    Job Title: Energy Storage Business Development SpecialistThe role of Energy Storage Business Development Specialist involves driving business growth by identifying and pursuing energy storage opportunities in the commercial and industrial sectors. A strong background in sales and business development, combined with experience working in the energy storage or...

  • Energy Storage Solutions Expert

    3 hours ago

    Melbourne, Victoria, Australia beBeeSolution Full time $120,000 - $180,000

    We empower individuals and enterprises to achieve carbon neutrality. As a Solution Specialist, you will drive impactful solutions in the renewable energy sector.Key ResponsibilitiesCollaborate with cross-functional teams to design and optimize complex system solutions for power electronics and energy storage systems.Develop strategic insights into market...

  • Senior Energy Storage Specialist

    1 day ago

    Melbourne, Victoria, Australia beBeeEnergy Full time $70,000 - $80,000

    Job SummaryThis role involves providing assistance with energy storage product lines through technical support.Key Responsibilities:Offer exceptional customer service by answering inquiries and resolving technical issues.Maintain high system availability through proactive monitoring and issue resolution.Evaluate customer needs and work to resolve complex...

  • Energy Storage Engineer

    3 days ago

    Melbourne, Victoria, Australia beBeeElectrical Full time $90,000 - $120,000

    Unlocking Energy Storage InnovationWe're on a mission to revolutionize the future of battery energy storage. Our team is building a cutting-edge platform that significantly reduces the cost of storage by unlocking more energy from every battery cell.About the RoleThis role involves designing electrical layouts for Battery Energy Storage System (BESS)...

  • Energy Systems Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeEnergy Full time $120,000 - $150,000

    About PSCWe are electricity specialists providing consulting and engineering services to help utility and energy companies thrive in a changing industry.Job DescriptionWe are tackling society's greatest challenge – decarbonising our energy system. With emerging trends like electric vehicles, battery storage, offshore wind, microgrids, and IoT, this is an...