Achieve Business Value Through Exceptional Customer Experience

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $75,000 - $80,000
Job Title

We are seeking a seasoned customer success professional to lead our post-sales customer experience. As a Senior Customer Success Manager, you will drive adoption and value for customers by understanding their business goals and objectives.

Key Responsibilities
  • You will be accountable for customers' overall success with our products, including vision planning, customer health, multi-solution adoption, and measurable impact.
  • You will coordinate customer interactions, establish success criteria, and maintain communication alignment across all levels.
  • You will network within accounts to achieve successful execution of clients' strategies and roadmaps.
  • You will deliver an outstanding customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track, and evolve customer business goals.
  • You will drive adoption of our products – using data to provide insights and progress from baseline through the maturity curve.
  • You will champion innovation by sharing industry trends and new ways your customers can use our solutions to advance their digital maturity.
  • You will identify customer risk, and collaborate with the extended team to build and activate 'get well' plans.
  • You will be the voice of the customer internally – sharing strategic use-cases, process improvements, and asks back into the ecosystem.
Requirements
  • A bachelor's degree and/or relevant work experience.
  • 5+ years of customer success experience in software as a service, digital marketing.
  • Possession of passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value.
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnerships.
  • The ability to prioritize, multi-task, and perform in a fast-paced environment.
  • Existing knowledge of software in the digital marketing and/or digital media space, including data platforms, content management, and customer journeys.

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