Energy Solutions Coordinator
4 days ago
As Western Australia's largest electricity generator and energy retailer, Synergy delivers secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS).
About the RoleWe are seeking an experienced Case Manager to join our Customer Business Unit based in Perth CBD office. This role is a supportive and customer solutions focused opportunity that empowers vulnerable customers through providing phone and face-to-face contact that educates and supports them to manage their energy needs and improve energy literacy.
Key Responsibilities:- Deliver exceptional one-to-one case managed services providing support to vulnerable customers experiencing financial hardship.
- Manage inbound and outbound calls from customers.
- Process customer hardship assessments: negotiate instalment plans and payment deferrals, contacting customers to guide them through Synergy's credit and payment processes.
- Empower customers to take control of their energy needs and educate to improve customer energy literacy.
- Provide referrals and process customer applications to supporting programs, such as the Hardship Utility Grant Scheme (HUGS).
- Completion of High School or Business certificate or recognised prior learning (equivalent credit management or Customer Service experience).
- Sound experience working in a position where adherence to processes, quality and compliance standards is of the utmost importance.
- Robust ability to work both autonomously and collaboratively as part of a team.
- Experience managing stakeholder relationships.
- Proven experience working in a customer services role in a busy call centre working environment.
Estimated salary $80,000 - $100,000 per annum. Flexible work arrangements, professional development opportunities, purchased annual leave, and best practice parental leave are just some of the benefits you can expect when joining Synergy.
Working for an employer of choice means you will enjoy a range of benefits including flexible work arrangements, professional development opportunities, purchased annual leave, and best practice parental leave. Our employees have a choice to work for Synergy and it's a choice we respect and value.
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