Quality Assurance Manager
3 days ago
The Quality Manager will play a critical role in ensuring the Part-145 Approvals and Safety Management System are developed, deployed, and managed effectively.
Key Responsibilities- Interface with Customers to determine and negotiate procedures, processes, and standards/specifications for service quality and safety.
- Manage Quality System by organizing and promoting improvement efforts, setting regulatory compliance objectives, and ensuring targets are achieved.
- Administer regional product safety, corporate policy, and associated procedures.
- Evaluate and develop improved techniques for regulator compliance, efficiency, and increased customer satisfaction.
- Assure compliance with national and international standards and legislation.
- Support and implement environmental and health and safety standards.
- Manage the implementation, oversight, and direction of the Quality System documentation and manuals.
- Monitor performance by gathering relevant data and producing statistical reports.
- Collate and analyze performance metrics and drive through change where targets are not meeting their goal or a negative trend is identified.
- Manage regional document/data control and functions.
- Drive closed-loop Corrective Action Preventive Action (CAPA) activity, ensuring an effective Plan-Do-Check-Act (PDCA) cycle.
- Promote the creation of preventative actions and proactive initiatives.
- Maintain awareness of the business context and company profitability, including budgetary control.
- Identify and deliver relevant training, coaching the regional team to better understand the QMS and the necessity to uphold compliance.
- Manage the audit program, leading external audits from vendors, customers, and regulatory authorities.
- Thorough working knowledge of applicable CASA, CAAS, CAANZ, QCAA, GCAA, EASA, and other regulatory requirements.
- Ability to research and understand customer requirements documents.
- Excellent organizational and communication skills.
- Ability to travel both domestically and internationally (25% of time).
- Aviation-related degree or demonstrable evidence of 10 years in a Part-145 Regulatory Compliance/MRO/Aviation role.
- 5 years of broad technical experience, with 3 years in quality management systems.
- 3-5 years' experience in managing/supervising technical personnel and/or complex activities in the field of technical operations and quality management.
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