Technical Support Specialist

7 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $89,491 - $124,116
Job Title: Technical Support Specialist

The Role:

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to customers via various communication channels.

You will troubleshoot and resolve technical issues related to WMS, Windows OS, SQL Server, SSRS reports, and third-party software. Additionally, you will manage WMS environments and configuration migrations between environments, perform data administration tasks, and modify and enhance reports using Dashboard, SSRS, and Crystal Reports.

You will design and implement enhancements to customer WMS environments, monitor SQL performance, tune queries, and optimize indexes. Furthermore, you will interface with customers, IT teams, project leaders, and vendors for support and implementation purposes.

Key Responsibilities:

  • Provide technical support and troubleshooting services to customers
  • Manage WMS environments and configuration migrations
  • Perform data administration tasks and modify reports
  • Design and implement enhancements to customer WMS environments
  • Monitor SQL performance and optimize indexes
  • Interface with customers and stakeholders for support and implementation purposes

Requirements:

  • Degree in Computer Science or equivalent
  • Strong communication, listening, and relationship-building skills
  • Self-motivated with ability to prioritize tasks and manage workload
  • Proficient in MS SQL, Oracle PL/SQL, and familiar with IIS and stored procedures
  • Exposure to JavaScript/TypeScript, C#, HTML, XML, JSON, and OData
  • Experience with Windows Server, Linux, virtualization, and basic networking protocols (TCP/IP, HTTPS, SMTP, DNS)
  • Flexible for rotational on-call support; supply chain knowledge is a plus

We Offer:

  • A fast-paced and dynamic work environment
  • Attractive compensation with participation in company success
  • Extensive opportunities for remote work and flexible working time models
  • Numerous training and development opportunities

We Are Looking For:

Candidates who share our passion for innovation, growth, and purpose. We value diversity, equity, and inclusion and strive to create a workplace that reflects these values.

We Are an Equal Opportunity Employer:

We are committed to equal employment opportunity and non-discrimination for all employees and applicants without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

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