Strategic Customer Value Manager

1 week ago

Melbourne, Victoria, Australia beBeeCustomerValueManagement Full time $140,000 - $180,000
Senior Customer Value Management Specialist

Job Opportunity:

We are seeking a highly motivated and strategic customer value management specialist to join our team. As a key member of our consumer business, you will be responsible for developing and executing data-driven customer base management strategies to drive customer retention and revenue growth throughout the customer lifecycle.

The Opportunity:

Join us in shaping the future of our customer base management approach. You will have the opportunity to work cross-functionally with various teams to create, review, and optimize customer segmentation strategies to maximize retention and value growth of agreed customer segments.

Key Objectives:

  • Proactively manage customer value across the lifecycle by increasing customer multi-product holdings, decreasing customer churn, and maximizing customer lifetime value.
  • Set the vision and strategic direction for customer base management to increase customer multi-product holdings and improve customer retention.

Responsibilities:

  • Effectively work cross-functionally to execute customer base management strategies and create, review, and optimize customer segmentation to maximize retention and value growth of agreed customer segments.
  • Use data analysis to identify key trends and insights to drive decision making in the development of customer lifecycle strategies.
  • Determine roadmap of prioritized and phased cross-functional initiatives to deliver to strategy.

Requirements:

  • Significant experience in telecommunications or related industry in one-on-one marketing, customer relationship management, or customer retention role.
  • Commercially astute with a background in managing product portfolio and P&L.
  • Experience in developing, executing customer-facing propositions, and launching new initiatives to market coupled with relevant experience in customer data and insights.

What We Offer:

  • A dynamic and inclusive culture with diverse and dynamic teams.
  • Comprehensive ongoing training, support, and development opportunities.
  • Flexible hours and hybrid working environment.

Apply Today:

Join our team and take on this exciting opportunity to make a meaningful impact in customer value management.

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