Operational Excellence Manager

23 hours ago

Katherine, Northern Territory, Australia ACS Property Services Full time

About Us

ACS Property Services, a family-owned company founded in 2007, offers agile services to meet evolving client needs. With a national footprint of 1000+ client sites and over 800 staff, we deliver intelligent solutions that integrate technology, personnel, and safety.

We are committed to being customer-centric, innovating constantly, and fostering unity within our team. As an Operational Excellence Manager, you will play a key role in ensuring high standards of client service and operational excellence.

  • Foster strong relationships with clients through proactive communication and regular site inspections.
  • Address client feedback and concerns promptly and effectively.
  • Ensure client needs are met through consistent, high-quality service and timely communication.

This is a competitive salary package between $70,000 - $75,000 + 11.5% Super for the right candidate. A relocation package will be considered for the ideal candidate.

Key Responsibilities:

  • Lead, support, and motivate cleaning staff to achieve and exceed client expectations.
  • Manage performance, training, and development to enhance team effectiveness.
  • Handle staff absences and coordinate relief as needed.
  • Perform various daily cleaning tasks on sites and cover for cleaners when absent or on leave.
  • Report client issues and changes to contracts promptly.
  • Manage administrative tasks including timesheets and accommodation reports.

Requirements:

  • Previous experience in a similar role with cleaning/facilities management.
  • Current National Police clearance (Mandatory).
  • Working With Children's check (Mandatory).
  • Excellent communication skills.
  • High customer service skills with a friendly demeanor.
  • Able to work autonomously and use initiative.

Benefits:

  • Competitive salary package between $70,000 - $75,000 + 11.5% Super.
  • Relocation package will be considered for the right candidate.
  • A collaborative and positive team environment.
  • Opportunities for ongoing training and professional development.

About ACS:

We value diversity and inclusivity in our workforce, welcoming employees from diverse backgrounds. Indigenous Australians, Torres Strait Islander people, and minority groups are encouraged to apply.

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