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Senior Product Designer
2 months ago
We are seeking a highly skilled Senior Product Designer to join our team at Australia Post. As a Senior Product Designer, you will play a key role in shaping the digital experience of our customers and contributing to the development of innovative products and services.
Key Responsibilities- Customer Centricity: Advocate for customer centricity at all times and uphold the customer experience as a key deliverable in all work.
- Collaboration: Collaborate with project, platform and program teams to deliver great digital experiences.
- Design Leadership: Provide design and digital leadership to the wider business, while driving the experience design within agile projects and programs across the enterprise.
- Research and Analysis: Work with research teams to carry out customer interviews, usability testing, and qualitative or quantitative research to uncover insights and drive validation of concepts, and iteration of designs.
- Design Deliverables: Lead the creation of design deliverables and artefacts including, but not limited to: customer journeys, user flows, design mockups, design patterns, and prototypes.
- Creativity and Innovation: Creatively communicate insights and solutions to inspire others. Support discovery and research reports, presentations and playbacks.
- Design Excellence: Push creativity, challenge established thinking and processes, and discover new ways of approaching (and solving) a problem.
- Design Experience: Minimum 5 years' experience in a similar role – with a focus in user experience, product or interaction design and a demonstrable portfolio of work.
- Enterprise Acumen: Demonstrable commercial acumen and the ability to pragmatically understand and navigate the role of a product designer in a large enterprise.
- Mentoring and Leadership: Experience in mentoring others and leading the way in evolving design craft, process and practice within a design tribe in a large corporate or agency.
- Communication Skills: Highly developed communications skills both written and oral, with a strong ability to visualise abstract ideas and concepts, making them simple to understand for both internal and external audiences.
- Digital Best Practice: Knowledge of front-end and/or native mobile technologies to inform discussions with engineering and architecture peers.
We offer a dynamic and collaborative culture that feels more like a start-up than a 213-year old icon. Our hybrid working arrangement requires minimum 3 days per week collaborating in person in our new custom built campus. We are proud to be an inclusive workplace for people from all walks of life and encourage applications from people of all ages, genders and backgrounds.
