Senior Service Designer

3 weeks ago

Richmond, Australia Australia Post Full time
{"title": "Senior Service Designer", "description": "Design a Better Future

We're seeking a Senior Service Designer to join our innovative digital technology team at Australia Post. As a key member of our Research & Service Design team, you'll play a crucial role in shaping the design of accessible, sustainable, and seamless products, services, and experiences for our customers.

With a strong focus on human-centred design, systems thinking, and future thinking, you'll work closely with SMEs across the business, design crafts, accessibility, engineering, product, and program teams to deliver end-to-end project solutions.

Key responsibilities include:

  • Leading design research and data analysis to inform design decisions
  • Facilitating ideation and co-design activities to create innovative solutions
  • Developing and implementing design strategies to drive business outcomes
  • Collaborating with cross-functional teams to deliver projects on time and within budget

We're committed to creating an inclusive and supportive environment that nurtures talented people and leverages modern work practices and technologies. If you're passionate about designing experiences that make a difference, we'd love to hear from you.

", "requirements": ["At least 5 years' experience in Service Design, Strategic Design, or Design Research", "Experience in using collaborative ideation techniques to create and validate solutions", "High-quality Strategy and Service design skills across all phases of design", "Proven ability in presenting complex information and concepts in a visual and understandable way", "Excellent interpersonal, communication, negotiation, and collaboration skills", "Empathy for the customer with the enthusiasm to create progressive experiences", "Solid stakeholder management and communication skills", "Experience in future thinking and working with complex systems and structures", "A strong grasp of how to use design research and data to continuously improve experiences", "Good knowledge of accessibility"]}

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