National Customer Resolution Specialist

1 week ago


West Gosford, New South Wales, Australia Veolia Full time

The Opportunity

We are seeking a highly skilled National Customer Resolution Officer to join our team at Veolia. In this role, you will utilize your exceptional communication, problem-solving skills, and empathy to resolve customer invoice disputes in a timely and satisfactory manner.

This is an excellent opportunity for individuals with a customer service background and a passion for helping customers and resolving issues efficiently.

Key Responsibilities

  • Receive and investigate customer invoice disputes, striving to provide appropriate resolutions and ensure customer satisfaction.
  • Analyze customer invoicing issues, identify root causes, and propose effective solutions to resolve problems promptly.
  • Collaborate with cross-functional teams, including Sales, Customer Service, Operations, and Finance, to resolve customer invoicing disputes.

Requirements

  • Excellent communication, interpersonal, and customer service skills.
  • Attention to detail and accuracy in a busy working environment.
  • Professional, proactive, and flexible attitude.
  • Excellent data entry, keyboard, and numeric skills.
  • Effective time management with the ability to work under pressure and meet deadlines.
  • Case management experience would be advantageous.
  • Resilience and ability to work independently.
  • Knowledge of CRM/Salesforce highly regarded.

A Veolia Career

All of our employees are entitled to:

  • Our Veolia Cares policy enables parental leave to be offered from day one of your employment, regardless of whether you're on a permanent or fixed-term contract.
  • Employee share plan.
  • Annual salary review with bonus.
  • Support to pursue educational and development opportunities.
  • Access to endless career options and pathways, Veolia promotes from within.
  • Employee Assistance Program (EAP).
  • Bupa health insurance discount.
  • Corporate Discounts.
  • Fitness Passport.
  • Volunteer Opportunities.
  • Salary sacrificing (i.e., super, novated leases).


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