Claims Portfolio Manager
2 weeks ago
Senior Claims Consultant
About the RoleWe are seeking an experienced Senior Claims Consultant to manage a portfolio of complicated or unusual motor claims files.
This role requires exceptional customer service skills, demonstrated insurance claims knowledge, and the ability to develop strong relationships with internal and external stakeholders.
Key Responsibilities:- Manage a portfolio of complicated or unusual motor claims files.
- End-to-end management of complex, high-value, and sensitive claims.
- Review each referred claim for acceptance in line with the ICA, PDS, and prior to internal dispute resolution or Ombudsman determination.
- Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life.
- Accurate reserving, claims validations, manage claims costs, and negotiate with various stakeholders.
- Identify and raise potential risks or compliance issues to Management.
- Perform detailed review of retained claims and complete a Day-1 review of all claims.
- Stay up-to-date on regulatory changes in the insurance industry that is relevant.
- Engage with customers on the phone and via email.
- Review, verify, and issue documentation to customers.
- Built lasting relationships with internal and external stakeholders such as forensic experts, underwriters, and customer dispute resolution team.
- Provide proactive support to customers through their claims journey.
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