Customer Success Coordinator

2 weeks ago

Brisbane, Queensland, Australia McLean Care Full time
About the Role

We are seeking a highly skilled Clinical Excellence Partner to join our team at McLean Care. As a key member of our virtual care team, you will play a critical role in ensuring the success of our clients in the aged care sector.

Key Responsibilities:

  • Build strong relationships with clients to understand their business needs and goals.
  • Provide strategic guidance and support to clients to maximize their utilization of our digital healthcare services.
  • Develop and implement effective solutions to drive client satisfaction and retention.
  • Collaborate with cross-functional teams to ensure seamless client onboarding and experience.

Requirements:

  • 2+ years of experience in customer success and/or customer retention.
  • Higher education qualifications in healthcare management, business, commerce, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
  • Solid grounding in selling skills, including consultative selling, solution selling, negotiation, and closing.
  • Exceptional problem-solving skills and critical thinking abilities, with a proactive and solution-oriented approach.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • The chance to make a meaningful difference in the lives of our clients and their communities.

About McLean Care:

McLean Care is a leading provider of digital healthcare services in the aged care sector. We are passionate about creating an inclusive workplace that promotes the right to feel safe, be valued, and heard. Our team is dedicated to delivering exceptional client experiences and making a positive impact in our communities.

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