Guest Service Experience Professional

10 hours ago

Adelaide, South Australia beBeeHospitality Part time $45,000 - $70,000
Overview

Our hotel company values hospitality as a core aspect of our business. Our team is supportive and caring, offering growth opportunities in various environments.

You will create meaningful experiences for customers, colleagues, and the planet by providing exclusive benefits and strong recognition for your daily commitment.

As a guest service agent, you will be responsible for delivering exceptional customer service and ensuring seamless interactions between guests and our team.

Responsibilities
  • Provide friendly and personalized service to guests at all times.
  • Assist guests with enquiries and complaints, and provide information about hotel facilities and services.
  • Check guests in and out accurately and on time, ensuring a smooth and efficient experience.
  • Greet guests warmly and use their name to build rapport and establish a positive relationship.
  • Handle guest enquiries and provide local information, including directions to nearby attractions.
  • Take reservations and answer phone calls professionally, responding promptly to guest queries.
  • Organise guest messages and mail delivery efficiently, ensuring timely and secure transmission.
  • Record guest comments and update accounts accurately, maintaining confidentiality and discretion when handling sensitive information.
  • Reconcile cashier floats and document transactions regularly, adhering to financial protocols and standards.
  • Carry out foreign currency transactions accurately, ensuring compliance with regulatory requirements.
  • Collect payment and issue receipts promptly, maintaining transparency and fairness in all financial interactions.
  • Update guest details on our property management system (PMS), ensuring accuracy and up-to-date information.
  • Brief non-members on loyalty program features and sign them up, promoting engagement and loyalty among our guests.
  • Ensure a thorough handover of information to team members, facilitating seamless communication and collaboration.
  • Read communication material and action special requests promptly, demonstrating attention to detail and proactive approach.
  • Maintain the front desk's cleanliness and presentation, ensuring a welcoming and professional environment for our guests.

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