Customer Service Representative

7 days ago


Fairfield, Queensland, Australia Fuse Recruitment Full time

Fuse Recruitment, a specialist recruitment agency in the manufacturing industry, is seeking an experienced Customer Service Representative to join our client's team in Prestons.

As a national leader in home hardware furnishings, our client delivers products both locally and interstate.

The ideal candidate will have excellent communication skills, prior experience in customer relationship management, and strong organisation skills.

Key responsibilities include:

  • Delivering exceptional phone customer service
  • Building long-term relationships with customers through efficient, caring, humorous, and kind interactions
  • Greeting customers warmly and managing new inquiries with a friendly approach

Sales:

  • Communicating product pricing and costs to customers
  • Cross-selling and up-selling into customers
  • Promotionally selling aged and soon-to-expire stock to customers

Internal Collaboration:

  • Liaising daily with the manufacturing, sales, and marketing teams

Our client offers a competitive salary range of $65k - $90k + superannuation (dependent on experience), as well as ongoing mentoring, development, and career growth opportunities.

This role is a full-time office-based position with standard working hours (Monday to Friday, 8:30am - 5pm).

A high level of computer literacy is required, with prior knowledge of Microsoft Office and CRM systems desirable. Netsuite and Hubspot experience is also advantageous.

We are looking for a motivated individual who can learn quickly and adapt to our client's products and services.



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