Customer Service Representative Role

1 month ago


Fairfield, Queensland, Australia Fuse Recruitment Full time

We are seeking a skilled Customer Service Representative to join our client's team in the Erskine Park location.

The successful candidate will have excellent communication skills, both written and verbal, and be able to navigate various software platforms, including Microsoft Office and CRM systems.

Key responsibilities include delivering outstanding phone customer service, building and maintaining long-term relationships with customers, and utilising CRM systems to manage communications and customer data.

Sales experience is also required, with a focus on communicating pricing and costs of products to customers, cross-selling and upselling into customers, and promoting aged and soon to expire stock.

The ideal candidate will have 3+ years previous experience in a similar role, previous customer relationship and phone-based sales experience, and a strong organisation skillset.

A competitive salary between $65,000 and $90,000 per annum, plus superannuation, is offered for this permanent full-time role. Additional benefits include ongoing mentoring, development, and career growth opportunities, as well as a fantastic working culture.

This role requires a customer-focused individual who is able to provide exceptional service to internal and external stakeholders. The selected candidate will play a crucial role in the success of the business, driving sales growth and ensuring high levels of customer satisfaction.



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