Customer Service Representative
2 weeks ago
Fuse Recruitment is seeking a Customer Service Representative to join our client's team in Prestons. This is a fantastic opportunity to work with a national leader in the home hardware furnishings industry.
As a Customer Service Representative, you will play a crucial role in delivering outstanding customer service and building long-term relationships with clients. You will be responsible for managing customer inquiries, updating customers on the status of their deliveries, and providing them with information on product availability. You will also be required to communicate pricing and costs of products to customers, cross-sell and upsell products, and process customer orders in the company sales management system.
Our ideal candidate will have excellent communication skills, both written and verbal, and be able to navigate various software platforms with prior knowledge of Microsoft Office and CRMs. You will be required to work in a fast-paced environment, multi-task, and remain calm under pressure. A thirst for learning and a willingness to take on new challenges are essential for this role.
The successful candidate will have at least 3 years of previous experience in a similar role and a proven track record of delivering excellent customer service.
Salary: $65,000 - $90,000 + superannuation (dependent on experience)
Benefits:
- Erskine Park location
- Permanent role
- Ongoing mentoring, development, and career growth opportunities
- Fantastic working culture
Working Hours:
- Monday to Friday
- 8:30am – 5pm
- Full-time office-based role
Key Responsibilities:
- Deliver outstanding phone customer service
- Build and maintain long-term relationships with customers
- Manage customer accounts and follow up on their needs
- Update customers on the status of their deliveries and stock availability
- Communicate pricing and costs of products to customers
- Cross-sell and upsell products
- Process customer orders in the company sales management system
- Liaise with internal teams, including manufacturing, sales, and marketing
Requirements:
- Excellent communication skills, both written and verbal
- Prior knowledge of Microsoft Office and CRMs
- Strong organisation skills and ability to multi-task
- A thirst for learning and a willingness to take on new challenges
- At least 3 years of previous experience in a similar role
About Fuse Recruitment:
Fuse Recruitment specialises in recruitment for the manufacturing industry. We actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we'd love to hear from you.
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