Team Leader

3 weeks ago

Wollongong, New South Wales, Australia Medibank Private Limited Full time

About Medibank Private Limited
Our mission is to provide simple, easy, and affordable health insurance solutions for our customers.

We take a straightforward approach to creating positive experiences for our customers. Our people are straightforward too. We care about delivery, like disruptive ideas, and challenge what is considered 'normal'. We work flexibly, and look after our health and wellbeing – it helps us be at our best.
If you have a passion for driving results, a strategic mindset, and a love of innovation, now is the time to join us.

We are on the lookout for an incredible Human to join our MX team and we're on the hunt for our next Team Coach.

Our MX quest:

We help customers make the most of their cover. We provide quick and easy help that also helps them help themselves. We strive to ensure at every interaction customers see and experience the value of being with us so they stay with us longer

What's the role?

You're obsessed about ensuring customers' expectations are exceeded, that means at times, you'd even jump on to help handle customer enquiries. You are empowered to make day-to-day decisions and trade-offs to achieve our quest. You ensure my squad is aligned and team members are clear on what's important and where we need to prioritise our efforts. You can build an inclusive and supportive culture and uphold the values of Medibank Private Limited. How you show up reflects on your team and you ensure you encourage a one team philosophy where all team members are engaged and feel connected to our quest.

But wait, there's more

  • You'll be the coach your team needs, guiding them to their full potential and boosting our employee experience.
  • You'll dive into the numbers, decode trends, and make sure we're always levelling up.
  • You'll create a culture where customer centricity isn't just a buzzword—it's the way we live and breathe.
  • You'll empower your team to take ownership, make decisions and celebrate every win along the way.

Key attributes we're looking for are:

  • Passionate about all things people and members
  • An amazing coach that can inspire people to perform at their best
  • Ability to work collaboratively across multiple teams and locations
  • Leads by example - a true role model and strong performer in their current role
  • Great communication skills - knows what it takes to drive engagement within a team
  • Flexible and Adaptable with a growth mindset
  • Proficiency in data analysis to identify areas for improvement and implement strategies to improve team performance
  • Expertise in prioritising tasks and projects effectively to ensure timely and efficient delivery
  • Previous leadership experience

What's in it for you?

You get to be the leader who inspires and the coach who makes a real difference. Plus, you'll be part of a culture that's all about growth, autonomy, and (most importantly) having fun while doing it.

If this sounds like you then please click Apply

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