Strategic Customer Experience Coach

4 days ago

Perth, Western Australia beBeeCustomer Full time
Customer Service Coach

At the heart of our business is a relentless drive to deliver exceptional customer experiences. To achieve this, we need talented individuals who can inspire and empower our colleagues to be their best.

  • Key Responsibilities:
  • Uplift capability and drive exceptional customer outcomes through coaching expertise
  • Partner with leaders and team members to embed best-practice coaching and training
  • Be a trusted advisor, shaping performance through data, feedback and continuous improvement
  • Deliver impactful coaching and training—both virtually and in person
  • Support the development of junior coaches and contribute to the evolution of our coaching frameworks
  • Identify opportunities, resolve challenges, and embed a strong risk and compliance culture
What We're Looking For

We're interested in hearing from passionate and collaborative individuals who are driven to make a difference. If you have a strong background in coaching, training delivery, and performance assessment, we'd love to hear from you.

  • Proven experience in coaching, training delivery, and performance assessment
  • Ability to influence senior stakeholders to inform strategic direction
  • Ability to identify performance trends and set relevant business focus areas and metrics
  • Strong communication and stakeholder management skills
  • Experience using data and feedback to shape performance
  • A track record of driving service excellence and capability uplift
Why Choose Us?

As an organisation, we're committed to fostering a culture that values bold ideas, curiosity, and a desire for change. Our people are at the heart of everything we do, and we offer a range of benefits to support your career growth and wellbeing.

  • Flexible working arrangements to balance life and work
  • Resources to develop your career and reach your full potential
  • Annual volunteer leave to give back to causes close to your heart
  • A range of work perks across financial, lifestyle, and wellbeing initiatives

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