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Strategic Customer Experience Manager

3 weeks ago

Perth, Western Australia beBeeService Full time $60,000 - $80,000
Customer Service Manager Role

The primary function of this position is to provide strategic leadership and oversight for the customer service department, ensuring that all operations are executed in accordance with established policies and procedures.

Key responsibilities include:

  • Leading a team of high-performing customer service representatives to achieve exceptional customer satisfaction ratings.
  • Developing and implementing effective strategies to drive customer engagement and loyalty.
  • Collaborating with cross-functional teams to ensure seamless integration of customer service initiatives across the organization.
  • Providing coaching and development opportunities to enhance the skills and knowledge of team members.
  • Analyzing and interpreting customer feedback to identify areas for improvement and implement corrective actions.

Requirements and Qualifications:

  • Proven track record of success in leading customer-facing teams.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, employees, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable recommendations.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • High school diploma or equivalent required; bachelor's degree in business administration, marketing, or related field preferred.

Benefits:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Recognition and rewards for outstanding performance.
  • Flexible work arrangements, including remote work options.

About Us:

Our organization is committed to delivering exceptional customer experiences through our dedicated team of professionals. We believe in fostering a positive and inclusive work environment that promotes collaboration, innovation, and growth. If you are passionate about delivering exceptional customer service and have a strong desire to make a difference in our organization, we encourage you to apply for this exciting opportunity.