
Customer Experience Manager
11 hours ago
The role of Lead Customer Experience Manager is a key position within our retail operation, responsible for overseeing the daily activities of the online department. You will work closely with the Store Manager to ensure that our customers receive an exceptional experience through our click and collect / concierge service.
This is an excellent opportunity for a retail leader to take their career to the next level by driving a one-team culture that recognises and celebrates success.
About This Opportunity- A unique chance to lead a team of Personal Shoppers and contribute to a customer-centric environment
- Opportunity to drive sales growth and improve customer satisfaction through effective coaching and development of the team
This is an ideal position for a customer-obsessed individual who is passionate about delivering an exceptional experience for our customers, team members and community.
Key Responsibilities- Develop and implement strategies to drive sales growth and improve customer satisfaction
- Coach and develop the team to achieve sales targets and meet customer needs
- Maintain high standards of visual merchandising, safety, compliance and stock management
- Contribute to a positive and inclusive team culture
- A competitive salary package and bonus structure
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- Eligibility for a novated car lease and annual team member share plan offer
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