Transformational Quality Lead

3 days ago


Melbourne, Victoria, Australia Rationalz Pty Full time

About the Role:

Rationalz Pty is seeking a highly skilled Transformational Quality Lead to join our team. As a key member of our organization, you will be responsible for developing and implementing a Quality Management Framework across various functions.

Key Responsibilities:

  • Develop a Quality Management Framework for various functions.
  • Identify Critical-To-Quality (CTQ) parameters and link them to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Lead transformational projects and obtain approvals by providing business justifications.
  • Ensure enhanced customer experience for customers and their end customers.
  • Prioritize projects and deliver a short-term and long-term roadmap for transformation based on complexity, benefits, investments, and time to realize those benefits.

Requirements:

  • 8-10 years of experience in various transformational initiatives across service delivery and assurance space within the Telecom domain.
  • Expertise in industry best practices like ITIL, Six Sigma, Lean, and Agile applications.

What We Offer:

Rationalz Pty offers a dynamic and challenging work environment that fosters growth and development. As a Transformational Quality Lead, you will have the opportunity to work with a talented team and contribute to the success of our organization.


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