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Transformation Lead
2 months ago
Location: Melbourne, Australia
Mandatory Skills:
- 8-10 years of experience in various transformational initiatives across service delivery and assurance space within Telecom domain
- Expert in industry best practices like ITIL, Six Sigma, Lean, Agile applications
Roles and Responsibilities:
- Develop a Quality Management Framework for various functions
- Identify CTQ parameters and linkage to SLA/KPIs
- Identify and lead transformational projects; and obtain approvals by providing business justifications
- Ensure enhanced customer experience of customers and its end customers
- Prioritize the projects and deliver a short-term and long-term roadmap for transformation based on complexity, benefits, investments, and time to realize those benefits
About Rationalz Pty:
Rationalz Pty is a leading company in the Telecom domain, committed to delivering high-quality services and transformational initiatives. As a Quality & Transformation Lead, you will play a crucial role in shaping the company's quality management framework and leading transformational projects.
