Operational Support Coordinator

4 days ago

Australia beBeeAdministrative Full time $65,000 - $70,000

About the Position

We are seeking a highly organised and proactive coordinator to provide essential support to our General Manager, Construction Manager, and Operations Manager. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a keen eye for detail. As a key member of the team, you will ensure that our operations run smoothly and efficiently by assisting with daily tasks, managing client interactions, and maintaining operational workflows.

Main Responsibilities

  • Provide high-level support to the Management Team as required, ensuring smooth operations across multiple departments.
  • Follow established procedures outlined in our software, including managing and completing daily To-Do Lists.
  • Monitor and improve client satisfaction by promptly resolving issues and responding to client inquiries.
  • Deliver exceptional customer service with patience and understanding.
  • Maintain a calm and professional demeanor in all client interactions.
  • Provide feedback to Management on areas for improvement.
  • Answer incoming calls and route them to the appropriate department, ensuring timely and effective communication.
  • Conduct feedback calls and log all client correspondence accurately.
  • Prepare reports, presentations, and briefs for the Management Team.
  • Draft and prepare contracts for signing.
  • Order and prepare planning documentation (Info Track).
  • Prepare basic variation estimates, ensuring all details are accurately documented and ready for review.
  • Prepare Handover Packs, ensuring all compliance certificates are included and maintaining a window and door key register.
  • Receive and sign for deliveries, upload all delivery dockets to our internal system, and maintain a delivery register.
  • Review maintenance reports and coordinate repairs with the Construction Manager as needed.
  • Coordinate trades for repair work, ensuring they have the necessary equipment and supplies.

Performance Objectives

  • Ensure that all correspondence is up-to-date and properly saved into our internal system.
  • Maintain and upload all relevant documents to our internal system in a timely manner.

The Ideal Candidate

We are looking for an individual with excellent organisational and multitasking skills. A strong communicator with high attention to detail and the ability to work independently is essential. A proactive, can-do attitude with the ability to manage multiple tasks is also required. Experience in administrative or support roles, preferably in the construction sector, is preferred.

What We Offer

Be part of a dynamic and supportive team. Opportunity to work closely with senior management and gain valuable experience. Competitive salary. A chance to contribute to the success of a leading company in the construction industry.

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