Facilitator Team Lead

3 weeks ago


Melbourne, Victoria, Australia ANZ Full time
About the Role

We are seeking a highly skilled and experienced Facilitator Team Lead to join our ANZ Academy team. As a key member of our team, you will be responsible for providing support, development, and leadership to our team of facilitators in the delivery of ANZ Academy programs.

Key Responsibilities
  • Lead a team of facilitators to ensure high-quality delivery of ANZ Academy and LEAD@ANZ sessions.
  • Facilitate ANZ Academy and LEAD@ANZ sessions (approximately 50% time commitment).
  • Develop and support facilitators, including people leadership, hire and onboarding of new facilitators.
  • Design and implement Train-the-Trainer processes and programs.
  • Implement continuous feedback programs for facilitators to enhance performance.
  • Capacity planning and scheduling - collaborate with ANZ Academy Program Lead, Operations Manager and Relationship Manager to provide input into class scheduling and confirmation of facilitation requirements.
  • Support ANZ Academy Program Lead to consult with key business stakeholders to ensure an appropriate balance of facilitation demand/supply balancing Enterprise and Divisional needs.
  • Plan, build and manage the ANZ facilitator community of practice.
  • Learning design support as required, program administration support as required.
Requirements
  • Bachelor degree in either Human Resources, Organisational Development, Psychology or Education or the equivalent in significant relevant business experience.
  • Highly rated facilitation skills in delivering leadership and professional skills learning in large size corporate organisations, in both face-to-face and virtual environments.
  • Utilisation of virtual facilitation tools such as Microsoft Teams, online tools such as Ideaboardz, breakout rooms and whiteboards.
  • Proven experience in a leadership role within a training or learning and development environment.
  • Demonstrated experience in leading and supporting internal business leaders, subject matter experts, or external vendors to co-facilitate a session.
  • Strong project management, commercial acumen, critical thinking and consulting skills.
About ANZ

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.


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