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Senior Generalist

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Sydney, New South Wales, Australia beBeeSolution Full time $170,000 - $190,000
APAC Solution Expert

We're seeking a seasoned generalist to spearhead MetalBear's customer-facing function from inception.

Pioneering Go-to-Market Strategy and Delivering Exceptional Customer Experiences

You'll have the rare opportunity to conceptualize, implement, and lead the APAC customer function from the ground up—driving strategic initiatives and delivering outstanding experiences.

High-Impact, High-Growth Opportunity with Accelerated Career Advancement

This is a high-impact, high-growth role with a rapidly accelerated career trajectory.

Join a Passionate Team of Top Performers at an Incredibly Exciting Time

You'll be joining MetalBear during our rapid scaling phase—right at the inflection point as we begin expanding globally.

We're a seed-stage company backed by top-tier VCs, with an incredible & passionate team — every member was a top performer at their previous business.

Owning the Entire Customer Journey

As MetalBear's first APAC Solution Engineer, you will own the entire customer journey—from initial engagement and onboarding through ongoing customer success.

Acting as the primary point of contact, you'll expertly navigate pre-sales demonstrations, execute Proof-of-Concepts (POCs), manage deployments, and ensure our customers continually derive maximum value from our platform.

Key Responsibilities:
  • End-to-End Ownership: Lead pre-sales activities including demos, POCs, product configuration, and onboarding, seamlessly transitioning customers into successful long-term partnerships.
  • Customer Success: Build trusted relationships with customers at every level, ensuring high satisfaction, retention, and growth through strategic upselling and proactive problem-solving.
  • Operational Excellence: Create scalable processes, documentation, and best practices to streamline future customer onboarding, deployments, and support interactions.
  • Product Expertise: Become deeply knowledgeable about MetalBear's platform to effectively advise customers and contribute significantly to product roadmap discussions based on customer insights.
  • Voice of the Customer: Actively gather feedback and insights from customers, relaying key information back to internal teams to drive continuous product and process improvements.