Restaurant Operations Director

2 weeks ago

Sydney, New South Wales, Australia Hungry Jacks Full time

**Job Summary:**

We are seeking a highly motivated and experienced Restaurant Manager to lead our team at Hungry Jack's.

The successful candidate will be responsible for the safe, effective and efficient operation of all aspects of the restaurant.

You will be Guest obsessed, leading the delivery of outstanding Quality, Service and Cleanliness to our Guests.

Key Responsibilities:

  • Providing Safety Leadership
  • Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
  • Lead the Restaurant Safety Committee, utilising this team to spread the safety message across the restaurant.
  • Manage employee, guest and contractor incidents and injuries and the employee Return to Work process in such a way that the employee is keen to get back to work in a safe and timely manner.
  • Ensure safety and security procedures are enforced
  • Creating a Guest Obsessed Culture
  • Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion, demonstrating a 'guest obsession'.
  • Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role
  • Ensure that guests receive prompt service and quality food
  • Execute the National Marketing Plan to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly)
  • Responding to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response
  • Own (at a restaurant level) National incentive programs to improve the guest experience.
  • Building the Brand (Business Planning)
  • Utilise your Business Priority Plan to continually improve your Restaurant performance.
  • Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
  • Lead community engagement initiatives in your local area, to improve visibility and build brand loyalty.
  • Leading a High Performing Team
  • Create a culture that emphasises growth, trust and accountability.
  • Build your Restaurant Team, to ensure effective shift coverage with productive and proficient Managers, Shift Supervisors and Crew.
  • Develop and maintain a succession plan that engages and retains your internal talent pipeline.
  • Partner with your Training Coach to execute the Restaurants Training Plan.
  • Managing the Business (Profit and Controllables)
  • Accurately project and monitor sales, to ensure rostering and ordering support our guest obsession.
  • Planning and preparing work schedules and assigning staff to specific duties
  • Manage controllables (via your Portfolio Leads) to achieve profit goals.
  • Ensure regular stock take of inventory, maintain stock records, ensure alignment within budget
  • Verify sales data, follow up on point of sales irregularities, monitor discount and vouchering
  • Ensure accurate inventory ordering as per requirements for sales projections

Requirements:

All successful applicants for this position will be required to provide a National Police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

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