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Cloud Computing Customer Advocate

2 weeks ago

Brisbane, Queensland, Australia beBeeManager Full time $110,000 - $140,000
Job Description

We are seeking a highly skilled Customer Success Manager to join our growing team. This role involves building strong relationships with customers, understanding their objectives, and aligning expectations to increase loyalty and satisfaction.

The ideal candidate will have excellent customer-facing skills, a passion for cloud and data center technologies, and at least 5 years of IT-related experience.

Key responsibilities include onboarding new customers, coordinating complex projects, collaborating with Sales, Field Engineering, and Support, managing customer portfolios, identifying growth opportunities, mitigating renewal risks, leading weekly customer and business reviews, resolving blockers, coordinating with product and engineering teams, advocating for customers internally, influencing product roadmaps and documentation, and supporting customers through reactive ticket requests.

Required Skills and Qualifications
  • Experience: At least 5 years of IT-related experience, including Linux OS, data applications, storage, cloud, networking, security, migration, or IoT projects.
  • Candidate Profile: Excellent customer-facing skills, a passion for cloud and data center technologies, team player with cross-departmental interaction skills, knowledge of agile methodologies, and proficiency in English.
  • Additionalskills: Experience with Salesforce, Jira, and CRMs is a plus.
Benefits

We offer a global, distributed work environment, personal development budgets, annual reviews, recognition rewards, and various leave policies. Benefits include team sprints, wellness programs, travel opportunities, and more.

About Us

We pioneer open source solutions, with Ubuntu as a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and promote a culture of excellence and innovation. Working remotely since 2004, we encourage thinking differently, learning new skills, and professional growth.