IT Event System Administrator

2 weeks ago

Brisbane, Queensland, Australia beBeeITSupport Full time $87,200 - $105,420

Job Title:

Technical IT Support Specialist

Job Description:

In this dynamic role, you will serve as the technical backbone behind Australia's most spectacular live events. Combining office-based system administration with field deployments across NSW's premier entertainment venues, stadiums, and event spaces, you will ensure seamless IT operations that connect thousands of fans to unforgettable live experiences.

Working closely with clients and internal teams, you will deliver exceptional on-site IT support, master Windows servers, access control technologies, and data services. Our comprehensive training and client partnership will set you up for success in every event.

This is a fantastic opportunity to work with cutting-edge technology, build strong relationships with clients, and be part of a fast-paced and dynamic environment.

The successful candidate will bring hands-on technical expertise with a minimum of one year's experience in L1/L2 support environments, ideally with field service or multi-site support experience.

Key Responsibilities:

  • Scoping and creating bespoke IT solutions to meet the requirements of events across Australia
  • Deliver exceptional on-site IT support across diverse event portfolios
  • Mastering Windows servers, access control technologies, and data services
  • Installing points of sale at venues, client sites, and temporary events
  • Administering and maintaining ticketing IT infrastructure and access control infrastructure at client venues
  • Coordinating preventative maintenance schedules and responding to urgent technical requirements
  • Utilizing JIRA to track, document, and resolve technical issues with detailed reporting
  • Configuring VPN connections and network services for temporary event deployments

Requirements:

To succeed in this role, you will need:

  • At least one year of hands-on experience in IT support, ideally in L1/L2 environments or field service roles
  • Hands-on technical expertise with Windows 10/11 administration, point-of-sale system management, and VPN technologies
  • Strong communication and organizational skills
  • Comfortable working under pressure and meeting deadlines
  • Ability to physically handle equipment and spend extended periods at event venues

Benefits:

As a valued member of our team, you can expect:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Complimentary event tickets and exclusive employee discounts
  • Wellbeing discounts and flu vaccinations
  • Paid parental leave and free employee support (EAP)
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