Workers Compensation and Injury Management Specialist
2 days ago
The City of Canterbury Bankstown is seeking an experienced Workers Compensation and Injury Management Professional to join the Safety & Wellbeing team. This role involves managing workers' compensation claims in line with SIRA requirements and providing best practice support to injured workers throughout the claims management process. The Officer will maintain Workers Compensation information and data systems, ensuring accurate and timely information exchange with SIRA and other relevant parties.
Key Responsibilities
- Manage the full lifecycle of workers' compensation claims, including liability assessments, injury management, claims review, wage calculations, and injury activities.
- Develop, implement, and maintain Injury Management Plans to support injured workers' recovery.
- Regularly communicate with claimants, providing updates and ensuring injury management progresses efficiently.
- Maintain accurate workers' compensation records, including file notes, calculations, and database entries, ensuring compliance with SIRA requirements.
- Evaluate and process workers' compensation invoices, and prepare, interpret, and report on claims data and statistics.
- Identify gaps in claims management practices, ensuring alignment with SIRA requirements and implementing improvements.
- Provide timely, accurate advice and guidance to Managers and staff on workers' compensation and injury management, including legislative interpretations.
- Assist with the investigation of incidents relating to injuries and ensure preventative measures are implemented.
- Support and assist leaders and managers in understanding and adhering to injury management plans.
- Stay up-to-date with industry developments by attending seminars and incorporating legislative changes into policies and procedures.
Requirements
- Relevant qualifications in workers' compensation claims management, return-to-work programs, or injury management.
- Previous experience in managing workers' compensation claims for a self-insurer or scheme agent, with a strong understanding of the processes.
- High level of computer literacy and proficiency with relevant claims management software and data systems.
- Strong ability to interpret and apply relevant legislation and regulations to meet organisational and business requirements effectively.
- Excellent interpersonal skills, with the ability to communicate clearly and professionally, both in writing and verbally, with stakeholders at all levels.
What We Offer
- An attractive remuneration package.
- A permanent full-time position with local government conditions such as long service leave after 5 years, annual salary increases, and generous parental leave options.
- Work-life balance with accrued time off program, prioritising wellbeing.
- Contribute to making a positive impact on the community.
- Investment in professional growth and development opportunities.
- Access to employee health and wellbeing programs.
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