ICT Support Specialist

3 days ago

Canberra, ACT, Australia beBeeHelpdesk Full time $80,000 - $120,000

Key Features:

  • Troubleshooting common ICT issues
About the Role:

We are seeking a skilled professional to act as the first point of contact for ICT support via phone, email, and service management tools.

This is an exciting opportunity for someone who possesses strong communication skills, a customer-focused mindset, and a willingness to learn and grow within a fast-paced environment.

Responsibilities:

Key Duties:

  1. Log, categorize, prioritize, and track incidents and service requests in the ITSM system
  2. Provide timely and effective troubleshooting and resolution of common ICT issues, including user-related problems

Additional Responsibilities:

  1. Act as the primary liaison for internal and external stakeholders
Requirements:

Essential Skills:

  • Strong communication and interpersonal skills
  • Able to work effectively in a fast-paced team environment
  • Familiarity with service management tools and processes

Desirable Skills:

  • ITIL certification
  • Previous experience in a similar role

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