Client Onboarding Specialist

2 days ago


Sydney, New South Wales, Australia beBeeEngagement Full time $110,000 - $140,000

Role Overview:

We are seeking a seasoned professional to spearhead client onboarding and engagement initiatives. This key position plays a pivotal role in driving excellence in customer experience, process optimization, and service delivery.

Key Responsibilities:

  • Leverage collaborative efforts with internal teams to ensure timely and efficient new client onboarding within established service level agreements.
  • Analyze trends, share valuable insights, and drive continuous improvement of onboarding and engagement strategies through data-driven decision making.
  • Cultivate strong relationships with internal departments to achieve set objectives and identify areas for enhancement in onboarding and engagement processes.
  • Develop innovative solutions to increase adoption of our services and promote long-term client satisfaction.

Essential Skills and Qualifications:

  • A passion for innovation, accountability, and excellence in service delivery.
  • Proven analytical skills, including proficiency in Excel, Power BI, and Tableau.
  • The ability to manage competing priorities with a sense of urgency and professionalism.
  • Exceptional communication and problem-solving skills, coupled with a calm and empathetic approach.
  • Strong influencing skills to engage stakeholders at all levels.

What We Offer:

  • Enhanced Leave: Up to 25 days in your first year, increasing to 31 days after 5 years.
  • Profit Sharing: Share in the success of the business with an annual bonus.
  • Super Service & MVP Awards: Earn $1000 and enjoy a day off for demonstrating our values.
  • Career Pathways: Structured development paths leading to roles like Associate Director.
  • Education Assistance Program: Support for your ongoing professional development.
  • Bright Exchange: Access to exclusive discounts on products and services.
  • Health & Wellness: $250 vouchers, gym discounts, and more.
  • Social Club: Monthly events to connect and have fun.


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